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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chandler Benson

Chandler Benson

June 29, 2025

5  out of  5
rating by Chandler Benson
"Jack was a huge help in getting me setup with home and auto insurance as well as saving me a ton on my auto! He was very patient and helpful on the phone. I hope to keep working with him in the future for my insurance needs."
We responded:
"Thank you for the support Chandler! Jack is a huge help when making the jump and we are here to support you every step of the way! Looking forward to seeing you in the office soon and hope you are enjoying summer! -Austin Czaja State Farm "
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Sue Thompson

June 27, 2025

5  out of  5
rating by Sue Thompson
"Jack Okonczak was incredibly helpful and efficient in helping bundle our auto and home insurance policies."
We responded:
"Thank you for the support Sue! We are here, locally for you! We try to make insurance easy! We are here to help you with all your insurance needs and look forward to seeing you soon! -Austin Czaja State Farm "
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Belal Ahmed

June 26, 2025

5  out of  5
rating by Belal Ahmed
"Jack was really nice guys he did nice job for me if he goes little low price I’m gone be more happy still good Thanks"
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Neha K

June 24, 2025

1  out of  5
rating by Neha K
"Edit: I wanted to provide an update, as I am no longer working with this agent. Toward the end of our time with this office, I noticed a decline in the level of service. Each time I called, the same individual answered the phone and consistently showed little interest in assisting us. After repeated experiences like this, I ultimately decided to switch to a different agent."
We responded:
"Thank you for the review Turjaun! We appreciate the support and will continue to be your resource for all things home and auto related! Looking forward to seeing you soon. -Austin Czaja State Farm "
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bobby thompson

June 24, 2025

5  out of  5
rating by bobby thompson
"Jack made the whole process super simple , I was struggling to find coverage but jack got it done !!!"
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Stacey Perez

June 20, 2025

5  out of  5
rating by Stacey Perez
"This is the second time Jack has helped my husband and I with our insurance transfers and questions. He is very patient and helpful with everything. I highly recommend asking for Jack specifically if you want anything fixed or have any questions about your insurance."
Profile photo of Torlin Reed

Torlin Reed

June 18, 2025

5  out of  5
rating by Torlin Reed
"Mr. David did an awesome job taking care of me. As soon as I mention my name, he had all my information right on hand and he expedited what I need very quickly while I was on the phone. Keep up the good work, Mr. David."
We responded:
"Thank you for the support Torlin! David is a huge part of this team and making sure policy holders and informed and protected! We appreciate you! -Austin Czaja State Farm "
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Leslie Wenger

June 10, 2025

5  out of  5
rating by Leslie Wenger
"I just met Dennis over the phone. He was so helpful in trying to ensure my houses and my cars anytime I can give him the business that doesn’t sound good. He’s a pleasure to deal with and I hope to have many many years doing business with him, it’s very hard to find somebody he’s interested in giving you the best policies for yourself Leslie Wenger thank you."
We responded:
"Thank you for the support Leslie! Thank was such a kind review I will make sure Dennis is aware! Notes like this is what keeps us coming back! -Austin Czaja State Farm "
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alexander burgos

May 12, 2025

5  out of  5
rating by alexander burgos
"This was the best customer support I’ve had in a very long time, Jack was so helpful and patient when providing me with a quote and signing me up to be insured. Nobody’s better than State Farm!!!"
We responded:
"Thank you so much for the support Alexander! We look forward to seeing you in the office soon and welcome to Buffalo! We will make sure to give you all the right suggestions for wings in the area! -Austin Czaja State Farm "
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Andrea Gibb

April 26, 2025

5  out of  5
rating by Andrea Gibb
"Austin was patient with me and worked with me on my timeline. He was respectful of my time, provided thorough explanations, and set clear expectations. He made himself available at my convenience. This is easily the best experience I have ever had working with any insurance."
We responded:
"Thank you so much for the support Andrea! We try to give every policy holder a warm welcome and know we are local people working for you! Looking forward to seeing you soon! -Austin Czaja State Farm "
Profile photo of Deneen I. Robinson

Deneen I. Robinson

April 14, 2025

4  out of  5
rating by Deneen I. Robinson
"The Representative that I spoke with name Jack, was patient and kind and he got me to come back to StateFarm"
We responded:
"Thank you so much for the support Deneen! We will continue to give you the best service in the industry and will help with all of your insurance needs! "
Profile photo of Ashley Wasielewski

Ashley Wasielewski

April 4, 2025

5  out of  5
rating by Ashley Wasielewski
"Jack was extremely helpful and efficient. I am a busy working mom and have little time to make phone calls during business hours. Jack answered right away, answered my million questions and also politely followed up with me when I got too busy to call him back. We set up a time for a call and he made it happen. He did more than what I expected and for that I am greatful."
We responded:
"Thank you so much for the support Ashley! Jack is a pro! He always makes sure policy holders understand the process of switching companies and what they are paying for! We appreciate the support and look forward to seeing you soon! -Austin Czaja State Farm "
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Cheryl Fedick

April 1, 2025

5  out of  5
rating by Cheryl Fedick
"Jack was great Very helpful"
We responded:
"Thank you for the support Cheryl! We appreciate you and will continue to offer the best service in the industry! "
Profile photo of Pamela Koscielny

Pamela Koscielny

March 29, 2025

5  out of  5
rating by Pamela Koscielny
"David Salter went above and beyond when I needed proof of insurance on a short notice. Thank you, David, for your dedicated efforts!"
We responded:
"Thank you for the support Pamela! David is a huge part of the team and as a dedicated customer service manager he is there to help life go right! Thank you for the support -Austin Czaja State Farm "
Profile photo of Nancy Woolridge

Nancy Woolridge

March 26, 2025

5  out of  5
rating by Nancy Woolridge
"Excellent experience.Dennis explained everything.He didnt hurry and took time with me.I would recomend Austin Czaja-State Farm Insurance highly."
We responded:
"Hey Nancy! Thank you so much for the positive feedback and support! Dennis is a huge asset to this team and we appreciate you! -Austin Czaja State Farm "
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Sami A.

March 24, 2025

5  out of  5
rating by Sami A.
"Dennis was amazing! Process was super easy"
We responded:
"Thank you so much for the support Sami! Dennis is a huge asset to this team and is here to make sure you are protected from the unexpected risks of everyday life! Looking forward to seeing you in the office soon. -Austin Czaja State Farm "
Profile photo of Sandra Zulewski

Sandra Zulewski

March 12, 2025

5  out of  5
rating by Sandra Zulewski
"Austin was very helpful and extremely nice"
We responded:
"Thank you for the support Sandra! I am so glad we were able to save you money and make this transition seamless! Looking forward to meeting you Friday! -Austin Czaja State Farm "
Profile photo of Amber Chinn

Amber Chinn

March 7, 2025

5  out of  5
rating by Amber Chinn
"Jack was amazing! He was super informative and extremely patient with me when I was exploring car insurance. He even helped me look into other insurances that I do believe are essential to have as well. I feel secure knowing I'm covered, especially at an affordable rate! Thanks again Jack for all the help :)"
We responded:
"Thank you for the support Amber! Jack is a huge asset to this team and helps to make sure life goes right! -Austin Czaja State Farm "
Profile photo of Francisco Bonilla

Francisco Bonilla

March 7, 2025

5  out of  5
rating by Francisco Bonilla
"Very professional 💯"
We responded:
"Thank you for the support Francisco! We look forward to seeing you in the office soon! -Austin Czaja State Farm "
Profile photo of Bokjai Chung

Bokjai Chung

February 14, 2025

5  out of  5
rating by Bokjai Chung
"Since my current insurance premium went too high, I started shopping around alternative options and I found State Farm especially Dennis Drew offered great options and helped me going through step by step. It is a good place to go if you need a reasonable and hard working insurance agent for your car and home. Even Austin gave me a goody bag as a welcome gesture. Hopefully I can keep them for many years to come!"
We responded:
"Thank you so much for the support! We really loved having you in the office and hope we have the opportunity to service you for years to come! Looking forward to all the laughs! -Austin Czaja State Farm "
Profile photo of Danielle Carlo

Danielle Carlo

February 11, 2025

5  out of  5
rating by Danielle Carlo
"Austin was very personable and explained in detail my home and auto insurance coverage and was able to help me save a significant amount of money with a new policy!"
We responded:
"It was a pleasure talking to you! Looking forward to talking about some good film soon! Thank you for your support and I am so happy we were able to customize a personal price plan and policy that meets your family's needs! "
Profile photo of Mark Thompson

Mark Thompson

February 7, 2025

5  out of  5
rating by Mark Thompson
"Jack was very helpful to me and his customer service is top notch. That's Jack not Jake."
We responded:
"That is Jack from State Farm! Thank you so much for the support Mark. Jack is a key player in my office and he continues to help protect people from the unexpected risks of everyday life! -Austin Czaja State Farm "
Profile photo of Lynn Hardy

Lynn Hardy

February 7, 2025

5  out of  5
rating by Lynn Hardy
"My experience was very pleasant, I’m glad I called and started a renters policy! Representative was very knowledgeable and made it so easy and affordable ! Thanks State Farm !!"
We responded:
"Thank you so much for the support Lynn! We are so happy we were able to protect your home at a fair price! We look forward to hearing from you soon! -Austin Czaja State Farm "
Profile photo of Mahidi Hassan

Mahidi Hassan

February 6, 2025

5  out of  5
rating by Mahidi Hassan
"I recently switched my insurance to State Farm, and Dennis Drew made the entire process absolutely seamless! From the very first conversation, Dennis was incredibly helpful, professional, and knowledgeable. He took the time to understand my needs and helped me not only switch my car insurance but also bundle it with a homeowner’s insurance policy for my new house in Buffalo, NY. What truly stood out was Dennis’s exceptional customer service. He was always available to answer my questions, provided clear explanations, and made sure I was getting the best possible coverage at a great rate. His flexibility and fast communication made the transition effortless—he handled everything quickly and efficiently, ensuring there were no delays or complications. If you're looking for an insurance agent who genuinely cares, is responsive, and goes above and beyond to find the right policy for you, Dennis Drew is the person to call! Highly recommend his services!"
We responded:
"Thank you so much for the detailed review! Dennis is a wonderful addition to the team and his dedication and personality shines in his role. We look forward to hearing from you soon! -Austin Czaja State Farm "
Profile photo of Holly Putt

Holly Putt

January 31, 2025

5  out of  5
rating by Holly Putt
"Dennis was very helpful and explained everything in detail. I truly appreciate all his help. Thank you again. You made my day"
We responded:
"Thank you for the support Holly! Dennis is very detail oriented and makes sure you know exactly what you are paying for and how it protects you! Looking forward to hearing from you soon! -Austin Czaja State Farm "