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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Casey Okonczak

Casey Okonczak

November 15, 2024

5  out of  5
rating by Casey Okonczak
"I couldn't ask for a better experience. Jack made switching over my insurance a seamless process and the customer service was unmatched. I will be returning for all of my insurance needs in the future!"
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Dennis Drew

November 15, 2024

5  out of  5
rating by Dennis Drew
"Austin Czaja State Farm is the best of the best. Auto/Home/Renters/Life/Health - they’ve got you covered! Reach out and save yourself some money!"
Profile photo of Charmaine Salter

Charmaine Salter

November 15, 2024

5  out of  5
rating by Charmaine Salter
"Wonderful company!! Spoke with team, they are very educated and knowledgeable! Was a pleasure! Most delightful experience!"
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Shaina Wandell

November 5, 2024

5  out of  5
rating by Shaina Wandell
"Austin went above and beyond for my family. I approached him with 3 different cars that I was interested in, and he did a full work out on all three, without complaint. Extremely flexible and patient for the entire duration. He was truly a godsend, and helped make sense of the nonsensical. He brought calm in the storm that is my life. Thank you again, for all of your hard work, diligence and patience. I will be recommending this office based on my experience with him."
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Chrissy S

November 1, 2024

5  out of  5
rating by Chrissy S
"I worked with Jack and everything was so streamline. Jack ensured that all of my questions were answered and he gave me the breakdown of all my pricing down to the monthly out of pocket cost. Jack helped me find the best coverage for my home and was very professional and polite."
We responded:
"Thank you for the review Chrissy! We try to really break down coverages and what you are paying for! Looking forward to seeing you in the office soon. -Austin Czaja State Farm "
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tammy murphy

October 31, 2024

5  out of  5
rating by tammy murphy
"Dennis was great answered all my questions and was very efficient. We ended up writing both our home and auto policies with him . Now looking into life insurance policies too . I highly recommend him and his office. Great service!!"
We responded:
"Thank you so much for the support Tammy! We are the one stop shop for your foundation of protection and all your insurance needs! We look forward to seeing you in the office soon! -Austin Czaja State Farm "
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Stephanie Benson

October 30, 2024

4  out of  5
rating by Stephanie Benson
"Dennis was very responsive and thorough in explaining options. He helped me a year ago and when we didn't select state farm, they remained in contact and now have our business."
We responded:
"Thank you so much for the support Stephanie! We are just looking to get you the best possible rate with the best possible service! Dennis is a great addition to the team! -Austin Czaja State Farm"
Profile photo of L Stoe

L Stoe

October 29, 2024

5  out of  5
rating by L Stoe
"Dennis Drew, Account Representative of Austin Czaja State Farm, located in Buffalo NewYork, went above and beyond with his professionalism and outstanding customer service. I was having a hard time understanding my auto insurance and how to add-on another vehicle and choosing the right coverages for each vehicle. He spent a tremendous amount of time, explaining things to me on the phone and via email. I am not the best with understanding car insurance and he gets 5-STARS for having to repeat things to me over and over with such patience and poise. His personality made me feel very comfortable. Not only did he discuss this with me verbally and via email; but he also provided me with a full typed-outline, of each coverage and the billing aspect of each coverage, which discussed discounts as well. In the end I finally understood my insurance needs because of his top notch help and navigation. Professional thru and thru and courteous, someone who goes the extra mile for the customer and more is Dennis Drew! An asset to Statefarm and an asset more importantly, to their and his customers."
We responded:
"Thank you so much for the support! Dennis is a true asset to this team and he does outstanding work with our customer to ensure they are confident in us and the State Farm Brand! Looking forward to hearing from you soon. -Austin Czaja State Farm "
Profile photo of Numair Ahmed

Numair Ahmed

October 29, 2024

5  out of  5
rating by Numair Ahmed
"I reached out to Jack to secure a renters insurance policy for a new apartment, he made the process simple and stress free. He helped save me as much money as possible, I would definitely recommend!"
We responded:
"Thank you for the support Numair! We want to make the process as simple as we can for for every customer! We appreciate the support and look forward to seeing you soon. -Austin Czaja State Farm "
Profile photo of Kshitij Patil

Kshitij Patil

October 26, 2024

5  out of  5
rating by Kshitij Patil
"The best insurance agent in town. Extremely helpful and friendly staff. I have spoken to Dennis multiple times and he has always been prompt and helpful."
We responded:
"Thank you for the support Kshitij! We appreciate it and look forward to seeing you in the office soon! -Austin Czaja State Farm "
Profile photo of lonny cole

lonny cole

October 25, 2024

5  out of  5
rating by lonny cole
"Hello my name is Michele. The time had come that I needed to look for new insurance. Well like a lot of people I dread change or having to make inquiries. I just want to say that Jack has gone above and beyond and made the transition so easy. Great communication and very professional. I would give higher stars if I could. Great company you will not regret working with them. Thanks again Jack for all your help with everything."
We responded:
"Thank you so much for the support Michele! We try to make the switch as easy as possible for you, A huge part of that is having open communication on our process to make sure everything goes smooth! We look forward to seeing you in the office! -Austin Czaja State Farm "
Profile photo of Mary Kwandrans

Mary Kwandrans

October 23, 2024

5  out of  5
rating by Mary Kwandrans
"Austin Czaja was so easy to work with. Very quick to reply and extremely helpful."
We responded:
"Thank you so much for the support Mary! We make the switch easy and we are there for you every step of the way! Looking forward to seeing you in the office again soon! -Austin Czaja State Farm "
Profile photo of Frank Pirnat

Frank Pirnat

October 18, 2024

5  out of  5
rating by Frank Pirnat
"Couldn’t recommend enough for an insurance agency! All the representatives were professional, quick, and helpful. Class experience from Austin Czaja’s State Farm Insurance agency!"
We responded:
"We appreciate your support Frank! Looking forward to seeing you soon! -Austin Czaja State Farm "
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william queal

October 17, 2024

5  out of  5
rating by william queal
"Good communication and would refer Jack to a friend .I got great deal on insurance."
We responded:
"Thank you for the support William! We look forward to seeing you in the office soon! - Austin Czaja State Farm "
Profile photo of Marlene

Marlene

October 15, 2024

5  out of  5
rating by Marlene
"Dennis, is a amazing agent. He was kind,knowledgeable, friendly ,informative. He was extremely helpful, patient. I wouldn't want to work with anyone else. I would recommend him to my friends and family. Thank you, Dennis."
We responded:
"Thank you for the support Marlene! We try to make switching as easy as possible for our customers. And save you money! -Austin Czaja State Farm "
Profile photo of Kevin Neely jr

Kevin Neely jr

October 11, 2024

5  out of  5
rating by Kevin Neely jr
"Very nice and generous. Saved me money while upgrading policy at the same time.. can’t beat it.. thanks Austin"
We responded:
"We appreciate your support Kevin! Looking forward to seeing you in the office soon!- Austin Czaja State Farm "
Profile photo of JP Mergenhagen

JP Mergenhagen

October 9, 2024

5  out of  5
rating by JP Mergenhagen
"Dennis did an amazing job getting us a superb insurance quote and saving us a ton of money. We really appreciate your business!! Thanks so much!!!"
We responded:
"Thank you for the support! We appreciate you giving us the opportunity to earn your business! Looking forward to seeing you soon. -Austin Czaja State Farm "
Profile photo of Susan Dingman

Susan Dingman

October 8, 2024

5  out of  5
rating by Susan Dingman
"I spoke to Jack at State Farm to get quotes for insurance. He was fantastic!!! He was extremely helpful in answering all my questions and he helped guide me throughout the whole process. If you need insurance, call Jack Okonczak as he’ll take great care of you!!!"
We responded:
"Thank you for the support Susan! Jack is great at making the switch easy and painless, all while saving you money! We look forward to seeing you in the office! -Austin Czaja State Farm "
Profile photo of Mahmuda Nayen

Mahmuda Nayen

September 30, 2024

5  out of  5
rating by Mahmuda Nayen
"Jack was a knowledgeable and friendly agent. He made the insurance process so much easier. 5 stars!"
We responded:
"Thank you so much for the support Mahmuda! We try to make insurance easy and if possible fun! -Austin Czaja State Farm "
Profile photo of Paul

Paul

September 30, 2024

5  out of  5
rating by Paul
"I needed to shop home and auto insurance, which was long overdue. I worked with Jack (and Austin), who were professional, patient, and thorough in finding every discount applicable to my situation. I saved $838 with the same coverages as the last company I had been with for 12 years."
We responded:
"Thank you for the support Paul! When were just happy we had the opportunity to earn your business! -Austin Czaja State Farm "
Profile photo of Mansur Nafis

Mansur Nafis

September 27, 2024

5  out of  5
rating by Mansur Nafis
"Jack was a great guy and made the process of getting insurance very easy and simple. The whole process compared to other agents was very fast so thank you Jack."
We responded:
"Thank you so much for the positive review! We make switching easy and efficient! We look forward to seeing you in the office soon. -Austin Czaja State Farm "
Profile photo of Raymond Huang

Raymond Huang

September 20, 2024

5  out of  5
rating by Raymond Huang
"Dennis was very helpful, patient, and prompt, he saved us a lot of money and made everything simple and clear. He’s also a super cool dude! It’s sweet to feel like we have our own agent, which was something we didn’t experience at Geico. Thanks again Dennis!"
We responded:
"Thank you so much for the support Raymond! Dennis was a fantastic addition to the team and his passion for helping people shows! Looking forward to seeing you soon. -Austin Czaja State Farm "
Profile photo of Chris Diem

Chris Diem

September 19, 2024

5  out of  5
rating by Chris Diem
"Called State Farm to get a quote and spoke with Jack! He ended up getting me a great price for auto insurance! It was great working with him!"
We responded:
"Thank you for the kind words Chris! I will pass the message along to Jack! Looking forward to seeing you in the office. -Austin Czaja State Farm "
Profile photo of Kole Gilchrist

Kole Gilchrist

September 18, 2024

5  out of  5
rating by Kole Gilchrist
"This state farm agency did a great job onboarding myself & assisting through the process of switching my auto & renters insurance. Their agent Drew was particularly helpful and a big reason i chose state farm over another competitor i was shopping with."
We responded:
"Thank you for the support Kole! We love saving people money in the fastest and most efficient way possible for you! Looking forward to seeing you soon! -Austin Czaja State Farm "
Profile photo of Richard Kuhar

Richard Kuhar

September 16, 2024

5  out of  5
rating by Richard Kuhar
"Couldn’t have had a better experience with my agent Jack. Got me lower rates than anywhere else by almost $50."
We responded:
"That is great to hear Richard! Jack is a Huge part of the team and we appreciate the support! -Austin Czaja State Farm "